Effective Date: 01/01/2025
Last Updated: 01/01/2025

JRT Plumbing and Gas Pty Ltd (“we,” “our,” or “us”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable laws in Australia.

By using our website, jrtplumbingandgas.com.au, and engaging with our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

1. Collection of Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Service Information: Details of plumbing services requested, including information related to your property
• Payment Information: Credit card or bank details for billing purposes (processed via third-party payment processors)
• Technical Information: IP address, browser type, device details, and other technical information automatically collected via cookies or similar technologies
• Communication Information: Any information you provide when contacting us (e.g., through email, phone calls, or our contact forms)

We collect personal information in several ways, including when you interact with our website, request a quote, book a service, or communicate with us directly.

2. Use of Personal Information

We may use your personal information for the following purposes:

• To provide you with the plumbing services you have requested
• To communicate with you regarding quotes, bookings, or service updates
• To process payments for our services
• To improve our website and customer service
• To comply with legal obligations or resolve any disputes
• To send marketing communications (with your consent)

We will only use your personal information for the purposes outlined in this Privacy Policy or as otherwise permitted by law.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us with business operations, such as payment processors, marketing services, or IT support.
• Legal Requirements: We may disclose personal information if required by law, or to protect our rights, comply with a legal process, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity.

We will not sell, trade, or rent your personal information to third parties without your explicit consent.

4. Data Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These measures include physical, technical, and administrative safeguards. However, no method of data transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Access and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, outdated, or incomplete. To request access or correction of your personal information, please contact us at enquiries@jrtplumbingandgas.com.au or call 0431 587 715.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies collect information such as your IP address, browser type, and pages visited. You can control the use of cookies through your browser settings. However, disabling cookies may impact your experience on our website.

For more information on how we use cookies, please refer to our Cookie Policy.

8. Marketing Communications

With your consent, we may send you marketing communications, including newsletters, special offers, and updates. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails or contacting us directly at enquiries@jrtplumbingandgas.com.au.

9. Third-Party Links

Our website may contain links to third-party websites. These websites are not operated or controlled by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and indicate the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: